The Marco Polo | Hotel in Mackay

| 8.2 (1481 Reviews) |  7 Bathrooms  21 Guests
West Mackay Hotel | The Marco Polo

Hotel in West Mackay, Mackay

The Marco Polo Mackay is 5 minutes’ drive from the Ooralea Racecourse. Mackay Airport, Melaleuca Forest and Central Queensland University Mackay are each a 10-minute drive away. All rooms have a flat-screen TV as well as a refrigerator and tea and coffee making facilities. The bathroom includes a hairdryer and free toiletries. Recently fully refurbished and with the most comfy beds in town plus free Wi-Fi, free car parking and a pool, The Marco Polo is the perfect base for your business or leisure trip to Mackay

The Marco Polo is located in Mackay.

This 37 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, View, Fireplace/Heating, and several others. This is a 4 star rated property and has over 1481 reviews with the average score of 8.2 . Coming to Mackay and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 37 Bedrooms Hotel if you want to learn more about this place in Mackay. These details are authentic, as they are provided by our partner, booking.com.

This The Marco Polo in Mackay is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Marco Polo”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
View
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Security/Safety
Wellness Facilities
Spa
Fireplace/Heating
Guest Services
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Parking
  • Parking
  • Private Parking
  • Parking on site
  • Free parking
  • Accessible parking
Activities
  • Spa lounge/Relaxation area
General
  • Non-smoking rooms
  • Wifi in all areas
  • Family rooms
  • Heating
  • Air conditioning
  • Designated smoking area
Guest Services
  • Fax/Photocopying
  • Daily housekeeping
  • Baggage storage
  • Express check-in/out
  • Private check-in/out
  • Valet parking
  • Laundry
  • Invoice provided
Internet
  • Free Wifi
  • Internet
  • Wifi
Outdoors
  • Outdoor pool (year-round)
  • Garden
  • Outdoor furniture
  • Outdoor pool
Security/Safety
  • Smoke alarms
  • Fire extinguishers
  • CCTV in common areas
  • Key access
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areas
  • Access to healthcare professionals
  • Cashless payment available
  • Physical distancing rules followed
  • Delivered food covered securely
  • Breakfast to-go containers
  • All plates, cutlery, glasses, and other tableware sanitized
Spa
  • Shallow end
  • Fenced pool
  • Beach chairs/Loungers
  • Swimming pool
  • Saltwater pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Special conditions
Payment Policy
Credit card required
Pet Policy
Pets are not allowed

Please note that there is a 3% charge when you pay with an american express or jbc and 1.95% when you pay a visa card or mastercard.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
8.7
Location:
8.79
Staff:
9.19
Facilities:
8.44
Comfort:
8.81
Cleanliness:
8.77
Kim
May 4, 2026 07:00:00 AM
Review Score:   6
Australia
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Clean
Negative: No kitchenette
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe King Room
Room Type: Double
Room Size: 24 m2
1 King bed(s) Bed
Deluxe King Room

Food & Drink

Chocolate/Cookies, Bottle of water, Tea/Coffee maker

Bathroom

Toilet paper, Shower, Private bathroom, Towels, Body soap, Guest bathroom, Walk-in shower, Hairdryer, Conditioner, Shampoo, Bathtub or shower, Toilet, Free toiletries

Media & Technology

TV, Flat-screen TV

General

Key access, Fan, Iron, Trash cans, Heating, Smoke Alarm, Tile/Marble floor, Air conditioning, Private entrance, Ironing facilities

Kitchen

Toaster, Refrigerator, Microwave, Electric kettle, Wine glasses

Living Area

Sitting area

Bedroom

Linens

Room amenities

Non-feather pillow, Socket near the bed
Deluxe Twin Room
Room Type: Twin
Room Size: 24 m2
1 Twin bed(s) Bed
1 Queen bed(s) Bed
Deluxe Twin Room

Food & Drink

Chocolate/Cookies, Bottle of water, Tea/Coffee maker

Bathroom

Toilet paper, Shower, Private bathroom, Towels, Body soap, Guest bathroom, Walk-in shower, Hairdryer, Conditioner, Shampoo, Bathtub or shower, Toilet, Free toiletries

Media & Technology

TV, Flat-screen TV

General

Key access, Iron, Trash cans, Heating, Smoke Alarm, Tile/Marble floor, Air conditioning, Private entrance, Ironing facilities

Kitchen

Wine glasses, Toaster, Electric kettle, Refrigerator

Living Area

Sitting area

Bedroom

Linens

Accessibility

Entire unit located on ground floor

Room amenities

Non-feather pillow, Socket near the bed
Standard King Room
Room Type: Double
Room Size: 20 m2
1 King bed(s) Bed
Standard King Room

Food & Drink

Chocolate/Cookies, Bottle of water, Tea/Coffee maker

Bathroom

Toilet paper, Shower, Private bathroom, Towels, Body soap, Guest bathroom, Hairdryer, Bathtub, Conditioner, Shampoo, Bathtub or shower, Toilet, Free toiletries

Media & Technology

TV, Flat-screen TV

General

Key access, Iron, Trash cans, Heating, Smoke Alarm, Tile/Marble floor, Air conditioning, Private entrance, Ironing facilities

Kitchen

Toaster, Refrigerator, Microwave, Electric kettle, Wine glasses

Living Area

Sitting area

Bedroom

Linens

Accessibility

Upper floors accessible by stairs only, Entire unit located on ground floor

Room amenities

Non-feather pillow, Socket near the bed
Deluxe Family Room
Room Type: Family
Room Size: 44 m2
1 Twin bed(s) Bed
1 King bed(s) Bed
1 Bunk bed Bed
Deluxe Family Room

Food & Drink

Chocolate/Cookies, Bottle of water, Tea/Coffee maker

Bathroom

Toilet paper, Shower, Private bathroom, Towels, Body soap, Guest bathroom, Walk-in shower, Hairdryer, Conditioner, Shampoo, Bathtub or shower, Toilet, Free toiletries

Media & Technology

TV, Flat-screen TV

General

Key access, Iron, Trash cans, Heating, Smoke Alarm, Tile/Marble floor, Air conditioning, Private entrance, Ironing facilities

Kitchen

Toaster, Refrigerator, Microwave, Electric kettle, Wine glasses

Living Area

Sitting area

Bedroom

Linens

Accessibility

Entire unit located on ground floor

Room amenities

Non-feather pillow, Socket near the bed
King Room with Spa Bath
Room Type: Double
Room Size: 30 m2
1 King bed(s) Bed

Food & Drink

Chocolate/Cookies, Bottle of water, Tea/Coffee maker

Bathroom

Toilet paper, Shower, Private bathroom, Towels, Body soap, Guest bathroom, Walk-in shower, Hairdryer, Conditioner, Spa tub, Bathtub or shower, Shampoo, Toilet, Free toiletries

Media & Technology

TV, Flat-screen TV

General

Key access, Iron, Trash cans, Heating, Smoke Alarm, Air conditioning, Private entrance, Ironing facilities

Kitchen

Toaster, Refrigerator, Microwave, Electric kettle, Wine glasses

Living Area

Sitting area

Bedroom

Wardrobe or closet, Linens

Accessibility

Upper floors accessible by stairs only

Room amenities

Non-feather pillow, Socket near the bed
Standard Family Room
Room Type: Family
Room Size: 24 m2
1 King bed(s) Bed
1 Bunk bed Bed
Standard Family Room

Food & Drink

Chocolate/Cookies, Bottle of water, Tea/Coffee maker

Bathroom

Toilet paper, Shower, Private bathroom, Towels, Body soap, Guest bathroom, Walk-in shower, Hairdryer, Conditioner, Shampoo, Bathtub or shower, Toilet, Free toiletries

Media & Technology

TV, Flat-screen TV

General

Key access, Fan, Iron, Trash cans, Heating, Smoke Alarm, Tile/Marble floor, Air conditioning, Private entrance, Ironing facilities

Kitchen

Wine glasses, Toaster, Electric kettle, Refrigerator

Living Area

Sitting area

Bedroom

Linens

Accessibility

Upper floors accessible by stairs only, Entire unit located on ground floor

Room amenities

Non-feather pillow, Socket near the bed
Standard Twin Room
Room Type: Twin
Room Size: 20 m2
1 Twin bed(s) Bed
1 Queen bed(s) Bed
Standard Twin Room

Food & Drink

Chocolate/Cookies, Bottle of water, Tea/Coffee maker

Bathroom

Toilet paper, Shower, Private bathroom, Towels, Body soap, Guest bathroom, Hairdryer, Conditioner, Shampoo, Bathtub or shower, Toilet, Free toiletries

Media & Technology

TV, Flat-screen TV

General

Key access, Fan, Iron, Trash cans, Heating, Smoke Alarm, Tile/Marble floor, Air conditioning, Private entrance, Ironing facilities

Kitchen

Toaster, Refrigerator, Microwave, Electric kettle, Wine glasses

Living Area

Sitting area

Bedroom

Linens

Accessibility

Upper floors accessible by stairs only

Room amenities

Non-feather pillow, Socket near the bed

FAQ's

Is this The Marco Polo pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Marco Polo?

Check-in time for The Marco Polo starts counting from 12:00 AM and check-out is until 12:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Marco Polo have a swimming pool?

Yes, this The Marco Polo has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Marco Polo?

Best-rates for the The Marco Polo starts from $89 per night with includes Fireplace/Heating, Breakfast, Child Friendly, Internet, Wellness Facilities, Pool, Designated Smoking Area, Ocean View, Balcony/Terrace, Oceanfront, Spa, Laundry, Parking, Accessibility, Security/Safety, Guest Services, Air Conditioner, View with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is The Marco Polo a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Marco Polo wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Marco Polo has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Marco Polo?

Based on the information reported by the owner or manager, the The Marco Polo indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Marco Polo?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD89
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